Shipping policy

Orders are shipped Monday through Friday, and are usually shipped from our store within 1-2 business days of your order being placed. You will receive an email when your order has been shipped with tracking information.
Have any questions? Feel free to email us at info@accentshomeandgifts.com or call us at 601.584.4550 with any questions about your order.
Once the order is shipped, we are at the mercy of the shipping carrier. Please be understanding that while we work hard to get orders to you as quickly as possible, when it moves to the shipping carrier, we must follow their shipping procedures.
If you have questions about your tracking, here’s a few things you can do:

Tracking number won’t update- your package may be delayed in transit. Give it a few days to update, and then contact your carrier to locate the package.
Package says delivered, but you can’t find it- check with your neighbors, family, mailman, front desk and other doors at your delivery address to see if it may have been delivered to the wrong address. If your package doesn’t arrive after a couple of days, reach out to your local carrier.
Please note that Accents is not responsible for lost or stolen packages. If there are issues with your delivery, you are responsible for working with the shipping carrier to find a resolution or filing a claim.

Once an item purchased in-store leaves our store, Accents is not responsible for the care of that item.
If you receive a damaged product from a web order, we ask that you follow these instructions:

Step 1 - Please do not discard the box, any packing, or the broken item
Step 2 - Email a photo of the broken item AND all packaging to info@accentshomeandgifts.com along with your order number.
Step 3 - Someone will be in touch with you within 1-3 business days with instructions and information on your replacement.
Once our damage correspondence is complete, and your replacement has been received, you can discard the original item and all packaging. Please understand that we are at the mercy of the shipping companies as we file claims on damaged items. Accents will work diligently to replace your damaged item as quickly as possible.